It is not the Strongest of the Species that Survives,
nor the most Intelligent,
but the one most Responsive to Change

Alfazance Collaborative Support Model

In order to ensure the business application implementation ongoing stability, accuracy and efficiency; Alfazance developed the Collaborative Support Model which would enable to reducing the stabilization period and achieve long term business goals.

To ensure support organization success; Alfazance moved from conventional SLA based support model to Collaborative Model.

The model aims to achieve higher client maturity and reduce dependency on Alfazance based on the factor of time. As the subscriber moves from initial familiarity level to optimization level in the operational maturity meter; thought process become more pragmatic and continuous improvement methods are innovated. This enables the subscriber in achieving the ROI from support.